Refund Policy

Effective Date: June 3, 2026 | Last Updated: June 3, 2026

1. Overview

At Anthony's Coal Fired Pizza, we take great pride in delivering high-quality, coal-fired food experiences to every customer. We understand that situations may arise where a refund or order adjustment becomes necessary. This Refund Policy is designed to be fair, transparent, and compliant with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and applicable state consumer protection statutes.

We are committed to resolving any issues related to your order promptly and professionally. If you are unsatisfied with your experience, we encourage you to contact us so we can work toward an appropriate resolution.

2. Eligibility for Refunds

Refund requests will be considered under the following conditions:

• Your order was placed through our official website at pizza-anthonyscoalfired.rest or directly at one of our locations.
• The food item received was materially different from what was ordered (e.g., wrong toppings, wrong size, or incorrect item).
• The food item was of unacceptable quality, including but not limited to: undercooked or overcooked food, foreign objects discovered in the food, or food that poses a health concern.
• Your order was never delivered or was significantly delayed beyond the communicated estimated delivery window through no fault of your own.
• A duplicate charge was applied to your payment method for the same order.
• A technical error on our website or payment platform resulted in an erroneous charge.

Refund requests that do not meet the above criteria may be reviewed on a case-by-case basis at the sole discretion of Anthony's Coal Fired Pizza management.

3. Timeframes for Refund Requests

To ensure a timely and efficient review process, all refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and report any issues as soon as possible.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Food items that have been partially or fully consumed, unless a legitimate quality issue is identified.
• Orders where the customer provided incorrect delivery information (wrong address, wrong contact number, etc.).
• Customer dissatisfaction based solely on personal taste preferences, where the item was prepared correctly as ordered.
• Promotional, discounted, or complimentary items provided as part of a special offer or loyalty reward.
• Catering deposits that are non-refundable as stated in the catering agreement.
• Gift cards, e-gift cards, or store credits once issued and redeemed.
• Orders cancelled after food preparation has already commenced.
• Delivery fees charged by third-party delivery platforms (refund requests for third-party orders must be directed to the applicable platform).

5. How to Request a Refund

To submit a refund request, please follow the steps outlined below:

Step 1: Gather Your Order Information

Before contacting us, please have the following information ready:

• Your full name
• Order number or confirmation email
• Date and time of the order
• Items affected and a clear description of the issue
• Photographic evidence (if applicable, e.g., wrong item, quality concern)

Step 2: Contact Us

Reach out to our customer service team using one of the following methods:

• Email: [email protected]
• Website: pizza-anthonyscoalfired.rest

Step 3: Provide Supporting Documentation

Send all relevant documentation, including photos, receipts, and your order confirmation, to help us investigate the issue quickly and thoroughly.

Step 4: Await Review and Response

Our team will review your request within 2–3 business days. We may follow up with additional questions to better understand your concern before making a final determination.

Step 5: Receive Resolution

If your refund request is approved, we will notify you via email with the details of your refund, including the refund amount and the method of reimbursement. If your request is denied, we will provide an explanation and, where applicable, suggest an alternative resolution.

6. Refund Processing Times by Payment Method

Once a refund is approved, the processing time will vary depending on the payment method used at the time of the original transaction:

Please note that while we process refunds on our end promptly, the actual time for the funds to appear in your account may depend on your financial institution's processing procedures. Anthony's Coal Fired Pizza is not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of the order was incorrect, missing, or of substandard quality.
• The customer accepted a replacement item but was dissatisfied with one specific aspect of the order.
• A promotional discount was applied to the original order and the refund is calculated based on the actual amount paid.
• The customer partially consumed a food item before identifying a quality issue — refund amount will be assessed based on the extent of the issue and consumption.
• Catering or large group orders where only specific items were impacted.

The amount of any partial refund will be determined at the discretion of Anthony's Coal Fired Pizza management following a thorough review of the claim.

8. Exchange Policy

For food-related businesses, direct item exchanges may be possible under the following conditions:

• If an incorrect item was delivered or prepared, we will, where feasible, offer to replace the item with the correct one at no additional cost.
• Replacement items are subject to availability and preparation time.
• In-store exchanges for incorrect or unsatisfactory items must be requested at the time of visit or within 24 hours for delivery/pickup orders.
• We reserve the right to offer a store credit, discount on a future order, or replacement item in lieu of a cash refund, depending on the nature of the complaint.

Please contact our team at [email protected] to arrange an exchange or replacement.

9. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed with Anthony's Coal Fired Pizza:

Online and Phone Orders

• Orders may be cancelled for a full refund if the cancellation request is received within 10 minutes of order placement and before preparation has begun.
• Once preparation of your order has commenced, cancellations may not be accepted, and a refund may not be issued.
• To cancel an order, contact us immediately by email at [email protected] with your order number and cancellation request.

Catering and Large Event Orders

• Catering orders require a deposit at the time of booking. Cancellation terms specific to catering agreements will be outlined in your catering contract.
• Cancellations made more than 72 hours before the scheduled event date are eligible for a partial or full refund of the deposit, as specified in the catering agreement.
• Cancellations made within 72 hours of the event date will forfeit the deposit.
• Full catering payments made in advance may be subject to partial refunds depending on preparation costs already incurred.

Third-Party Platform Orders

If your order was placed through a third-party delivery service (such as DoorDash, Uber Eats, Grubhub, or similar platforms), cancellations and refunds must be handled through the respective platform's own cancellation and refund policy. Anthony's Coal Fired Pizza is not responsible for processing refunds for orders placed through third-party services.

10. Dispute Resolution Process

If you believe your refund request was handled unfairly or you disagree with the outcome, the following dispute resolution process is available to you:

Step 1: Internal Escalation

Submit a written dispute via email to [email protected], clearly stating the reasons for your disagreement with the initial decision and providing any additional evidence or documentation. Our management team will review your case within 5 business days.

Step 2: Good Faith Negotiation

Anthony's Coal Fired Pizza is committed to resolving disputes amicably. We will engage in good faith communication with you to reach a mutually acceptable resolution. This process shall not exceed 30 calendar days from the date of the initial escalation.

Step 3: Consumer Protection Resources

If internal resolution is not achieved, you may seek assistance from the following consumer protection resources:

• Federal Trade Commission (FTC): www.ftc.gov — File a complaint regarding unfair business practices.
• State Attorney General's Office: Depending on your state of residence, you may file a consumer complaint with the applicable state authority.
• For California residents: Rights under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection laws may provide additional remedies.

Step 4: Chargeback Rights

You retain the right to contact your credit card company or bank to dispute a charge. However, we encourage customers to exhaust our internal resolution process first, as chargebacks may result in delayed resolutions and impact your account standing. Anthony's Coal Fired Pizza cooperates fully with all legitimate chargeback investigations.

11. Special Considerations for Online Orders

Orders placed directly through our website at pizza-anthonyscoalfired.rest are subject to additional considerations:

• Customers are responsible for ensuring that the order details, including item selections, customizations, and delivery address, are correct before submitting payment.
• Anthony's Coal Fired Pizza is not liable for errors resulting from incorrect information entered by the customer at checkout.
• In the event of a technical error on our website that results in an incorrect charge or duplicate transaction, we will issue a full refund upon verification.
• Promotional codes and discount offers cannot be applied retroactively after an order has been submitted and confirmed.

12. Policy Amendments

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at pizza-anthonyscoalfired.rest. The "Last Updated" date at the top of this page will reflect any revisions. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes acceptance of the updated policy.

13. Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and the applicable state laws where Anthony's Coal Fired Pizza operates. Customers' statutory rights under applicable federal and state consumer protection laws, including the FTC Act and relevant state consumer protection statutes, remain unaffected by this policy.

14. Contact Information

For all refund requests, questions, or concerns regarding this Refund Policy, please contact us using the information below. Our customer service team is available to assist you Monday through Friday during normal business hours.

This Refund Policy was last updated on June 3, 2026, and is effective as of the same date. All rights reserved by Anthony's Coal Fired Pizza.